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In1Ear - Your eCommerce Website Blog

In1Ear - Your eCommerce Website Blog

Pay Per Click Optimization - Reducing Risks and Making Money

Posted November 12th 2009 by Justin

As we’ve been analyzing our most successful clients and working on marketing plans, we’ve seen a pattern…. Pay per click advertising. It’s true. If you can optimize your pay per click campaign it can be very successful and sometimes the results are exponential. Spend a dollar and make two I often say. Who wouldn’t take that? That’s a much better return on investment than I’ve seen on any of my stocks in the last few years! Pay Per Click advertising can be scary, so we really do need to take a good look to understand what it’s all about and how we can reduce risk. It’s all about stats and numbers. It’s not a guessing game and if you make it one you’re setting yourself up to potentially lose a significant chuck of cash. Spending $5,000 a month or $200,000 a month can seem out of the question, but it’s not when the ROI (return on investment) is there. In this article we’ll look more in depth on whether PPC (pay per click) is a method of advertising you may be interested in and if you feel it’s a method that’ll work in your business model.

Will PPC work for me? This depends on a few factors. I’ve listed the main factors below:

1) Conversion Rate (what percent of users purchase after visiting) - A typical conversion rate is 1.5% on the low end. We usually use this number.
2) CPC (cost per click) - How much will it cost for each visit
3) Average Sale - How much is the average sale
4) Profit Margin - How much do you make on each dollar purchased
4) Potential Visitors - How many visitors do your keywords allow you to receive. Each market and industry has a certain amount of searches per day.

These 3 variables can usually tell you if you’ll make money. An example is a client’s marketing plan we’ve been working on.

We’ll do this based on 10,000 visitors purchased.

20,000 visitors @ $.50 (CPC) = $10,000.
20,000 visits at 1.5% conversion rate = 300 orders.
300 orders X $340 (average order) = $102,000 in sales.
$102,000 (total sales) X .30 (30% profit margin) = $30,600 profit.

Well, the numbers don’t lie. That’s a lot of money to make. Yes, it was a $10,000 investment but it was a 300% return! This is how you make money. The saying “you have to spend money to make money” is the first thing ever business man and business woman knows. PPC is the perfect example.

The biggest thing to look at is whether or not you have a product with a decent profit margin. If you don’t, any advertising is tough. The next variable we need to take into consideration is the CPC. The cost per click is going to let us know if this is possible. If the most per click was $3 for the industry in the example above, PPC wouldn’t be profitable. As you see, it’s a science and not a guessing game. Guessing is expensive. Guessing loses our clients money.

The next step in pay per click optimization is looking at the conversation rate. A 3% conversion rate in the example above would yield results that would be out of the world. Huge numbers. The numbers we’d all like to see. The way to achieve a conversion rate above and beyond the industry average is to optimize the pay per click campaign. The way this is done is to remove keyword that are not converting, run ads move often during times that visitors purchase the most and be sure clients are being driven to the page on the website that converts on the highest level for the keyword. This is done through constantly monitoring and updating the campaign. Creating powerful landing page for specific keywords that have clear calls of action (COA) is also a very important step.

Remember, spending money to make money is necessary, but spend wisely. If you’d like help in creating a successful PPC campaign, contact us.

11 eCommerce Website Rules

Posted June 8th 2009 by Justin

As eCommerce progresses and grows into one of the largest mediums for selling products, web designers are faced with creating ideas on producing higher quality eCommerce websites. The question lies between the effectiveness of witty ideas or clean-cut standard eCommerce development. When taking a look at some of the most effective eCommerce website today, it seems the second has established itself as the winner.

Usability is key in for a successful eCommerce website when a visitor already “knows” how to use your website. There are certain elements, in certain places, that visitors look for, utilize and expect that will always be available.

Following the guidelines below will help your eCommerce website sell at a higher conversion rate and give you the calls of action needed to be successful.

#1:Navigation - Don’t Make Them Look For It
Using a top or standard side navigation will give the best results. Even though most people would think this is true, not everyone decided to design this way.


#2: Search - Let Them Find It Easily

When a user is on your site don’t make them work too hard. If they want to find something, be sure a search box is always available. Also, add a link to “advanced” or “detailed” search. A basic search bar doesn’t always bring up everything needed. Allow them to search by price range, category and any other specifications that may be relevant to your industry


#3:Cart Preview - What’s In It?

Be sure to make your cart preview visible from all pages of the website. No one wants to click “view cart” every time they forget what’s been added already or what their total is.


#4:Calls To Action - Make Them Visible
Whether it be your “Add to Cart” button or Phone Number (or both), but sure they stand out. Direct people what to do and how to complete their transaction.


#5:Breadcrumbs - Tell Them Where They Are
It’s much easier for a visitor to navigate when they know where they’re at.


#6:Product Photos - Let Them Zoom!
Usually it’s tough to see the details in product photos. Utilize different zoom features and make the details pop. You know what they say… a photo is worth a 1000 words. Spend the time, and money if necessary, to get photos that will sell.


#7:Payment Options - Offer them!
Having multiple payment options makes a huge difference! Always have an integrated merchant account, such as Authorize.net, but also offer PayPal and Google Checkout. When offering PayPal as an option we’ve seen sales jump by 40% in a month.


#8:Our Price vs. List Price

Be sure to show the difference between your prices and the list price. Hopefully your prices are low (important online) and it’ll give the visitor more incentive to buy from you.


#9: Shipping - Offer Flat Rate ( & Free If Possible
)
Offering flat rate shipping makes the checkout process a bit easier and you’ll find you’ll convert better as well. If you have set prices for shipping (ex. $7.99 for orders under $50) you can then show the shipping price on the cart page without the user having to enter in their zip code! The less information someone needs to provide in order to get all of their order details the better. Also, if you can offer free shipping, even if this means adding a bit of cost into the products, this can often increase sales dramatically.


#10:Tabs for Product Details
When listings features, specifications, reviews, additional photos, etc. on a product details page look into using a tab system. A remember, use some JavaScript and don’t make the page refresh each time!


#11: Sales & Promotions
It might seem basic but we’ve seen time and time again sites jump 100% + in sales by running a simple promotion. Whether it’s free shipping, a discount code or basic spring sale, always be running some type of promotion. This brings in the “buy it now” factor and gets users to pull out the plastic!

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Google is the New Word of Mouth

Posted January 11th 2009 by Allison

When designing websites and talking marketing with certain clients or prospects, often they will mention “Word of mouth is the only advertising we do.” This may be in response to the question, “Are you interested in search engine marketing”, “Do rankings matter to you” or “What is your general business marketing strategy”.

We all know that word of mouth works and a referral is much more beneficial than someone finding you in the Yellow Pages (any one use that anymore?). Word of mouth converts because it is a direct referral and someone saying, “This company is good”. So, what if you can only grow your business to a certain point on word of mouth referrals? This strategy may hit a pinnacle at some point and you’ll need to look into other advertising methods to continue on-going growth. What we need to think is “Who else could refer potential customers to me?” At this point you may think, “Let’s hire another salesman”… and guess what, I’ve got the best salesman you could ever ask for.

His (maybe her?) name is Google. If someone is looking for a Home Builder, for example, they may go to Google and search “Home Builder Cleveland Ohio”. You’ll get results on the left hand side (Google picks these) and results on the right, called “Sponsored Listings”. What we’re focusing on are the listings on the left hand side, and we should focus on them considering nearly 80% of people visit those listings only.

The websites that appear on the left hand side of Google are the sites that Google feels are best. You cannot pay to be there and you cannot beg to be there (I’ve seen people try). The only way for Google to list your website is for your website to have the qualities that Google is looking for. These qualities, from a basic standpoint include:

  • Content relevant to your business and the keywords related to your business
  • A decent amount of content (1 paragraph or a few pages usually won’t cut it)
  • Other websites linking to yours
  • A website that is built properly and coded correctly

Of course there is more that goes into search engine optimization, but right now we’re dealing with why it’s important, not how to make it happen.

OK. Why does this matter?

If you haven’t put together the title of this post yet and figured out why ranking in Google is important, let me tell you. Google is your new salesman. The new guy saying, “You need someone? I know the perfect person!”. All Google does is refer new potential customers and clients to your website, 24 hours a day. We’ve built our business on it and it works. We have clients all the time saying, “We found you at the top of the search engines” and they trust us because Google has referred them. No one wants to work with a company that is not trusted and this is why PPC (pay-per-click) and sponsored listings can only take you so far. Not everyone wants to chose a company based on an ad. They want a referral and Google will provide it.

Google has a big mouth and is screaming from the rooftop. Is it yelling your name?


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