Caraway Increased Revenue 46% With Performance Max

When Google decided to sunset Smart Shopping campaigns in favor of Performance Max, OuterBox was ready. We used a phased transition to help Caraway protect its strict return on ad spend goals while moving campaigns that accounted for nearly two-thirds of its Google Ads delivery. Comparing the first two weeks of Performance Max deployment with the final two weeks of Smart Shopping usage, Caraway increased conversion volume 37%, ROAS 31%, and revenue 46%.

Caraway

Caraway Results

Key Results

Services: eCommerce, SEM, Paid Search, Performance Max, Shopping (PLA)

At the time, the work documented in this case study had recently been recognized by Google. Result period: the first two weeks of Performance Max deployment compared with the final two weeks of Smart Shopping usage.

Conversion Volume

37%

Increase following implementation.

ROAS

31%

Increase versus the prior period.

Revenue

46%

Increase versus the prior period.

The Context

Caraway is a popular maker of high-quality home cookware. As an eCommerce business, Caraway frequently used Google’s Smart Shopping campaigns to advertise its wares.

Google planned to sunset the Smart Shopping campaign format by the end of August 2022, with Performance Max as the determined replacement. The transition would be automated, but advertisers had an opportunity to transition manually in advance. We considered Performance Max campaigns beneficial for improving delivery and increasing shopping reach.

Because Smart Shopping campaigns accounted for nearly two-thirds of Caraway’s Google Ads delivery, a smooth and structured transition was vitally important for maintaining the client’s strict return on ad spend goals. This was especially pressing because we believed Google was likely to favor Performance Max delivery over Smart Shopping during the transition period. The longer we waited, the harder it might become to achieve Caraway’s monthly revenue expansion goals.

Our Solution

To transition Caraway’s campaigns, we needed to aggregate all necessary creative assets and determine the most effective campaign structure under the new format. We determined that a phased approach to the Performance Max transition would limit the likelihood of a negative impact on delivery, given the volatility that often occurs during automated transitions.

We worked closely with the Caraway team to get all the necessary image, video, and text creative to form the campaigns. Then we leveraged product-type keyword data from their search campaigns to form custom audiences for each asset group. This would better inform the Performance Max campaigns about who to target with each type of creative.

We rolled out our transition plan, beginning with a lower-volume campaign to study the differences between Smart Shopping and Performance Max in detail. We used insights from the initial transition to inform the subsequent campaign updates. These learnings allowed us to properly allocate budget across the old and new campaigns during the transition period, controlling for volatility despite significant upheaval in the account.

Adhering to our phased approach, we began transitioning campaigns two months before the automatic transition deadline, giving Caraway’s account significant time to benefit from the lack of other advertisers using Performance Max. Finally, we created separate Performance Max campaigns based on different product types. This allowed for custom creative, well-defined audience signals, and more effective control of bids and budgets.

About Caraway

Client Overview

Caraway ceramic-coated cookware and bakeware

Caraway Home designs and manufactures ceramic-coated cookware and bakeware. The brand has built a reputation for appealing, practical designs and high-quality construction. The brand also received a boost from a popular cooking influencer who prominently uses its products in her videos.

We have worked with Caraway Home since June 2020. Our team manages its search engine marketing services, running successful search and shopping campaigns in both Google Ads and Microsoft Ads.

Campaign Outcomes

Results

The transition from Smart Shopping to Performance Max did not just go smoothly. It improved performance across the board.

Comparing the first two weeks of Performance Max deployment with the final two weeks of Smart Shopping usage, Caraway saw a 37% increase in conversion volume and a 31% increase in ROAS. That was fueled by increased efficiency. While impressions fell slightly, the campaigns delivered a 19% more efficient CPA.

Chart showing Caraway revenue up 46% and ROAS up 31% after the Performance Max transition

By the Numbers

Results by the Numbers

In all, Caraway received a 46% increase in revenue compared with the prior period. Because these campaigns accounted for the majority of ad spend within the Google Ads accounts, these improvements allowed us to achieve the aggressive ROAS and revenue goals Caraway had set for us. The effort underscored the value of advance planning when Google announces major changes to account functionality.

Conversion Volume

37% increase in conversion volume following implementation. Measured across the first two weeks of Performance Max delivery.

ROAS

31% increase in ROAS. The phased transition protected Caraway’s strict return on ad spend goals throughout the move.

Revenue

46% increase in revenue. Compared with the final two weeks of Smart Shopping usage in the prior period.

Cost Per Acquisition

19% more efficient CPA. Impressions fell slightly while the campaigns converted more efficiently.

Jordan Nathan, Caraway CEO

“OuterBox has played a pivotal role in maximizing Caraway’s return on our digital media investments. The Team at OuterBox is thoughtful, responsive, and experts in their craft.”

Jordan Nathan, CEO
Caraway

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