Craig Smith

Craig Smith is the Chief Strategy Officer at OuterBox where he works to help customers maximize their revenue potential through digital optimization growth levers. Prior to joining OuterBox, Craig had a career in the eCommerce and digital marketing industry spanning over two decades. Craig was the founder and CEO of Trinity, a leading eCommerce optimization agency, which he ran for 17 years before exiting to private equity and rolling into the OuterBox platform. Before founding Trinity, Craig gained valuable experience in various roles related to eCommerce and digital strategy, working as a Strategist at eBay Enterprise and as an eCommerce Consultant at CIGNA. Craig's educational background includes a Bachelor's degree in Marketing from Penn State University and an MBA in eCommerce from Temple University. He is a frequent keynote speaker at industry events including eTail, Internet Retailer, eCommerce Summit, and B2B Online.

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Out of Stock: 5 Ways to Retain Customers in Spite of Supply Chain Issues
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Consumers are worried about the supply chain. Take a look at these statistics from Oracle…

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Five Important Email Program Practices in Times of Crisis Amid the sweeping impact of the…

Ecommerce Personalization Strategies
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As digital retail and e-commerce continue to gain momentum following the macro shifts caused by…

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Businesses Need to Notice Mobile Growth Mobile optimization is no longer optional; it’s a necessity…

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Here’s the scenario: You know you need a compelling email program, but you’re stuck on…

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At current growth rates, more than 316 billion emails will be sent each day by…

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Email marketing continues to be one of the most lucrative digital strategies for eCommerce brands.…

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In today’s multi-click and multi-device journey for which consumers experience, the need to personalize marketing…

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