Craig Smith

Craig Smith is the Chief Strategy Officer at OuterBox where he works to help customers maximize their revenue potential through digital optimization growth levers. Prior to joining OuterBox, Craig had a career in the eCommerce and digital marketing industry spanning over two decades. Craig was the founder and CEO of Trinity, a leading eCommerce optimization agency, which he ran for 17 years before exiting to private equity and rolling into the OuterBox platform. Before founding Trinity, Craig gained valuable experience in various roles related to eCommerce and digital strategy, working as a Strategist at eBay Enterprise and as an eCommerce Consultant at CIGNA. Craig's educational background includes a Bachelor's degree in Marketing from Penn State University and an MBA in eCommerce from Temple University. He is a frequent keynote speaker at industry events including eTail, Internet Retailer, eCommerce Summit, and B2B Online.

Ecommerce category page optimization
10 eCommerce Best Practices for Your Category Pages
CRO | 7 min read

This is the next part in our Best Practices series for eCommerce usability. We have…

Shopping
8 Best Practices for eCommerce Shopping Carts
CRO | 4 min read

One of the biggest misconceptions that eCommerce web designers have is that the shopping cart…

Website navigation best practices
The Future of Website Navigation: Best Practices in 2021
CRO | 5 min read

In an ever-expanding demand for online shopping, it’s essential that your brand keeps website experience…

Why Content is Critical to SEO
Why Content is Critical to SEO (And Vice Versa!)
SEO | 1 min read

Hey there, thanks for attending our event hosted by the Content Strategy Philly Meetup group…

Humans vs AI in testing
VWO Humans VS AI Challenge
CRO | 3 min read

Partner of OuterBox & beloved testing tool, VWO (that’s Visual Website Optimizer) recently launched a…

Chart Close Up Data — Web Development
A Primer on Data Management Platforms
Web Development | 4 min read

What Are Data Management Platforms (DMPs)? Data management platforms (DMPs) collect and house first- and…

Email Marketing Holiday Planning & Strategies
Email | 5 min read

The holiday season is fast approaching, and it’s not too early to start optimizing your…

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How To Reduce Amazon eCommerce Cannibalism
SEO | 5 min read

Most eCommerce Brands Are Affected by Amazon Your company isn’t the first to feel overwhelmed…

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Four Ways to Deal with Bots in eCommerce Sites
Digital Marketing | 5 min read

One of the most important roles for eCommerce retailers is to keep their customers safe,…

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10 Ways to Optimize Your eCommerce Promotional Strategies
Digital Marketing | 5 min read

A macro conversion on an eCommerce site is a completed purchase, which means a micro…

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Essential Google Analytics Metrics for eCommerce Brands
Digital Marketing | 5 min read

Marketers have a bad habit of relying on vanity metrics in their reporting. These are…

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2026 eCommerce SEO – Hacks, Tricks, and Your Organic Growth Playbook
SEO | 5 min read

Executive Summary What makes an eCommerce business sustain revenue and profit in markets of rising…