Craig Smith

Craig Smith is the Chief Strategy Officer at OuterBox where he works to help customers maximize their revenue potential through digital optimization growth levers. Prior to joining OuterBox, Craig had a career in the eCommerce and digital marketing industry spanning over two decades. Craig was the founder and CEO of Trinity, a leading eCommerce optimization agency, which he ran for 17 years before exiting to private equity and rolling into the OuterBox platform. Before founding Trinity, Craig gained valuable experience in various roles related to eCommerce and digital strategy, working as a Strategist at eBay Enterprise and as an eCommerce Consultant at CIGNA. Craig's educational background includes a Bachelor's degree in Marketing from Penn State University and an MBA in eCommerce from Temple University. He is a frequent keynote speaker at industry events including eTail, Internet Retailer, eCommerce Summit, and B2B Online.

Beginners guide to conversion optimization
A Beginner’s Guide to Increasing Conversion Rate
CRO | 5 min read

Amid intensifying digital competition, businesses are seeking every edge. Smarter use of analytics, AI, and…

How Google Tag Manager Can Help Your Business
Digital Marketing | 5 min read

To prepare their websites for the holiday rush, most companies put a “freeze” on their…

How Geo-Targeting Can Improve Your Marketing Performance and ROI
Digital Marketing | 5 min read

Some marketers are stuck in the age of mass media. They want to reach as…

Google Analytics 4 Deep Dive: Understanding Google Signals
Digital Marketing | 5 min read

Google Signals is a valuable tool for improving cross-device tracking and remarketing. This feature is…

Chatbots in eCommerce: How to Plan and Execute
Digital Marketing | 5 min read

eCommerce chatbots are ready to talk to your customers. They want to get to know…

5 Ways AI Can Drive eCommerce Sales Higher
Digital Marketing | 5 min read

As AI tools mature, they are no longer experimental add-ons but central to business growth…

14 Ways to Increase Your Opt-ins
Email | 5 min read

Employ lead magnets to entice potential customers to sign up for your newsletter and/or promotions.…

The Power of Voice Search
Digital Marketing | 5 min read

The Appeal of Voice Search A significant 90% of people find voice search easier and…

How to Leverage AMP for Email to Drive Revenue
Email | 6 min read

Google is making email more interactive. Instead of sending static emails where users can only…

Homepage
Best Practices in eCommerce Homepage UX
CRO | 6 min read

Welcome to the fourth part of our best practices in eCommerce series. In previous articles,…

10 Ways to Improve On-Site Search eCommerce Performance
Digital Marketing | 5 min read

On-site search is a valuable tool for converting customers on your website. Your site visitors…

The State of Email Automation
Email | 5 min read

Email marketing continues to be one of the most popular and effective tools to reach…