Craig Smith

Craig Smith is the Chief Strategy Officer at OuterBox where he works to help customers maximize their revenue potential through digital optimization growth levers. Prior to joining OuterBox, Craig had a career in the eCommerce and digital marketing industry spanning over two decades. Craig was the founder and CEO of Trinity, a leading eCommerce optimization agency, which he ran for 17 years before exiting to private equity and rolling into the OuterBox platform. Before founding Trinity, Craig gained valuable experience in various roles related to eCommerce and digital strategy, working as a Strategist at eBay Enterprise and as an eCommerce Consultant at CIGNA. Craig's educational background includes a Bachelor's degree in Marketing from Penn State University and an MBA in eCommerce from Temple University. He is a frequent keynote speaker at industry events including eTail, Internet Retailer, eCommerce Summit, and B2B Online.

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8 Instagram eCommerce Tips to Grow Your Sales
Social Media | 5 min read

More eCommerce brands are rethinking where and how they market on social media. More are…

Are You Focusing on the eCommerce Customer Experience?
Digital Marketing | 5 min read

Your customers are motivated by more than just price. When they buy something from your…

Conversion rate optimization data
Conversion Rate Optimization Data
CRO | 5 min read

The need for conversion rate optimization (CRO) planning is not lost on most clients, as…

Ecommerce conversion tactics
45 Tactics for eCommerce Conversion
CRO | 18 min read

More carts equals more growth. When looking to increase the volume of cart additions within…

Attribution modeling improves CRO
Use Attribution Modeling to Improve Your Conversion Rate
CRO | 5 min read

A guide to attribution modeling and how to discover what’s really driving sales.

Making ecommerce customers feel safe
Five Ways to Make eCommerce Customers Feel Safe
CRO | 5 min read

As of 2015, more than two-thirds of shoppers said they worry about identity theft when…

Improving ecommerce cart experience
5 Ways to Improve Your eCommerce Cart Experience
CRO | 5 min read

There are countless different resources that offer shopping cart abandonment statistics, but most experts agree…

Five Ways to Make eCommerce Customers Feel Safe
Digital Marketing | 5 min read

Customers often worry about the security of their credit card numbers and risk of identity…

Ecommerce conversion testing
eCommerce Conversion Testing: Where to Start?
CRO | 4 min read

Your web designers follow a combination of industry best practices and visual cues when they…

Journey — Email
What Is A Customer Journey Map And How Is It Used In Marketing?
Digital Marketing | 5 min read

The origins of customer journey mapping can be traced back to 1981 when Jan Carlzon…

The personalized ecommerce era
The New Era of Personalized eCommerce
CRO | 3 min read

Customers today are no longer just price-sensitive. They look for stores that offer them more…

Ecommerce product page optimization
9 Best Practices for eCommerce Product Pages
CRO | 8 min read

This is the “money page” on your site – the page that does the selling…