Craig Smith

Craig Smith is the Chief Strategy Officer at OuterBox where he works to help customers maximize their revenue potential through digital optimization growth levers. Prior to joining OuterBox, Craig had a career in the eCommerce and digital marketing industry spanning over two decades. Craig was the founder and CEO of Trinity, a leading eCommerce optimization agency, which he ran for 17 years before exiting to private equity and rolling into the OuterBox platform. Before founding Trinity, Craig gained valuable experience in various roles related to eCommerce and digital strategy, working as a Strategist at eBay Enterprise and as an eCommerce Consultant at CIGNA. Craig's educational background includes a Bachelor's degree in Marketing from Penn State University and an MBA in eCommerce from Temple University. He is a frequent keynote speaker at industry events including eTail, Internet Retailer, eCommerce Summit, and B2B Online.

eCommerce pagination SEO illustration of one large product category splitting into a sequence of crawlable page states.
Pagination SEO: Best Practices for eCommerce Category Pages
SEO | 5 min read

This post on SEO Pagination was originally published in July 2014 and has been updated…

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Older Adults’ eCommerce Habits in 2025
Digital Marketing | 5 min read

Older Adults Are Increasingly Tech-Friendly While there is some truth that older people are less…

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14 Reasons Why eCommerce Sites Fail
Digital Marketing | 5 min read

Customers increasingly expect brands to have an online presence. They want to schedule appointments and…

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Maximize Google Exposure With Paid and Organic Search Optimization
Digital Marketing | 5 min read

If you want to maximize Google exposure to increase traffic and sales, then you need…

CRO product page trends
7 CRO Product Page Trends
CRO | 5 min read

High-Quality Videos Video is the most popular form of online content. Incorporating product videos on…

Omnichannel remarketing channels
Omnichannel Remarketing Strategies That Convert
CRO | 5 min read

Why Remarketing Is Effective Remarketing taps into customers who are already familiar with your brand…

Call to action button optimization
Call to Action Buttons: Analysis of Top eCommerce Companies
CRO | 5 min read

A little contrast can go a long way. Which CTA below is easier to notice:…

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Leading a B2B eCommerce Transformation (and how to reinvent your business for growth)
Digital Marketing | 5 min read

Craig Smith: Hi, welcome to the webinar. My name is Craig Smith, I’m the founder…

Reasons for low mobile conversions
3 Reasons Your Mobile Conversions Are Low
CRO | 5 min read

According to Mobify , you’re in the majority if your mobile store experiences a conversion…

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Black Hat Tactics Used in Social Media (And How to Fight Them)
Social Media | 5 min read

Black hat was originally a term used to describe hackers who crack into security systems…

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Best Practices for Facebook Marketing
Social Media | 5 min read

Facebook is an essential tool for promoting your brand on social media, but that doesn’t…

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How to Engage Customers with Post-Purchase Activities
Digital Marketing | 5 min read

Conversion optimization projects and cart abandonment rates keep marketers busy, but what happens after the…