When talking with potential clients about eCommerce web design it often comes up, “Why don’t  we just purchase a shopping cart?” You have a problem and need a solution. Often the general problem is you’re not selling online now and would like to… but to what degree? $1,000 a month in sales or $1,000,000 a month? What is your marketing strategy going to be with your new eCommerce website? These questions all factor into the solution you’ll need, but are questions a cart alone will never answer. You need a team and not a product.

Custom eCommerce Design & Unique Layouts: When purchasing a shopping cart you’re often going to run into issues with your website looking like 100 other sites (if not thousands). This image is probably not what you’re looking for in a strong brand and will not place your company where you’d like to be. A customized solution will allow you (and us) to be creative in the way the website looks and is branded creating a customized shopping experience.

Flexibility of Functionality: Adding functionality is a given. You’ll need to at some point. Whether you need to now or not isn’t always the question, but what happen when you outgrow your eCommerce cart? Who is going to make modification for you? If you have a custom cart you’ll always have developers available, whether us or another company, that can take over your site and add additional functionality.

Search Engine Marketing & Optimization: Many eCommerce shopping carts really lack on the search engine marketing side, or they have to many clients selling the same items. What happens is 50 websites sell the same items, using the same cart and in return all end up with pretty much the same website. Google doesn’t like this. The search engines look to see how unique you are and how you stand out. If you’re just like everyone else, you won’t stand out at all. Also, custom designing the site allows us to constantly use the latest in web code trends and the latest SEO techniques. On each project we strive to implement the latest and greatest!

Controlling Your Destiny: Owning your code is huge! With many shopping cart systems you will not own the code, meaning if you’d like to move your shopping cart to another developer or hosting plan, you do not have access. It’s like renting code. You’re stuck with them!

We want you educated! We’ve recently written an article to help you better understand what goes into the price of an eCommerce website. Read it here: Pricing an eCommerce website: What Affects Cost?

With more and more eCommerce websites popping up on a daily basis, many of us are trying to find ways to be unique in selling our products online and creating successful online stores. Sometimes our creativity, in my opinion, gets “out of control”. What I mean by this is, no one can tell your even an online store! Whether it’s an atypical navigational format or a strange landing page, it’s probably not helping your conversion rate much. We’re creative, too, and like nothing more than to present unique ideas, but our end goal is always sales (And I think you’d like to make money, too!). With our analytic based approach to creating eCommerce websites we often work hard to figure out what is working on a website and what’s not. Oddly enough, many times the most basic sites convert best. To check a past of read 11 eCommerce Website Rules.

Whether it’s Ebay or Amazon, really, it’s nothing special. Of course this is easy for us to say because we don’t own either and we’re not billionaires like they are, but from a complexity design level, it’s nothing special. Each offers strong unique ideas and functionality which drive their success. Their strong points are ease of navigation and the ability for someone to get to the end goal. The side navigation and top navigation is what we’re all use to, so boring or not, we know how to use it already. There is no learning there. When a user is looking for a product, often they just want to find a website that looks secure and purchase quickly. If you offer them this opportunity, you’ll succeed.

Now I may seem like I’m contradicting myself, but adding some fun features may make the buying process one that has a bit of the “wow” factor as well. This can help in your website winning an award, a customer telling someone else or even your website being featured in a new article. As long as the fun feature does not interfer with a user purchasing quickly, or even better helps them to find what they need faster, it’s great to come up with creative ways to get from point A to B (buy).

SEO (search engine optimization) and Uniqueness - Anything built, if you’d like anyone to see it and you don’t have a huge brand that’s searched 1,000 time a day, should be search engine friendly and optimized. This once again can lead us to traditional navigations, breadcrumbs and some of the pieces we’re used to seeing. Never sacrifice your search engine rankings for a website that looks cool. In the end you won’t have sales and that’ll get you nowhere.

Through this post by no means do we mean to stunt your creativity, but just ask you to take our suggestions to be sure you get found and get sales! Remember, increasing profitable is the goal!

As we’ve been analyzing our most successful clients and working on marketing plans, we’ve seen a pattern…. Pay per click advertising. It’s true. If you can optimize your pay per click campaign it can be very successful and sometimes the results are exponential. Spend a dollar and make two I often say. Who wouldn’t take that? That’s a much better return on investment than I’ve seen on any of my stocks in the last few years! Pay Per Click advertising can be scary, so we really do need to take a good look to understand what it’s all about and how we can reduce risk. It’s all about stats and numbers. It’s not a guessing game and if you make it one you’re setting yourself up to potentially lose a significant chuck of cash. Spending $5,000 a month or $200,000 a month can seem out of the question, but it’s not when the ROI (return on investment) is there. In this article we’ll look more in depth on whether PPC (pay per click) is a method of advertising you may be interested in and if you feel it’s a method that’ll work in your business model.

Will PPC work for me? This depends on a few factors. I’ve listed the main factors below:

1) Conversion Rate (what percent of users purchase after visiting) - A typical conversion rate is 1.5% on the low end. We usually use this number.
2) CPC (cost per click) - How much will it cost for each visit
3) Average Sale - How much is the average sale
4) Profit Margin - How much do you make on each dollar purchased
4) Potential Visitors - How many visitors do your keywords allow you to receive. Each market and industry has a certain amount of searches per day.

These 3 variables can usually tell you if you’ll make money. An example is a client’s marketing plan we’ve been working on.

We’ll do this based on 10,000 visitors purchased.

20,000 visitors @ $.50 (CPC) = $10,000.
20,000 visits at 1.5% conversion rate = 300 orders.
300 orders X $340 (average order) = $102,000 in sales.
$102,000 (total sales) X .30 (30% profit margin) = $30,600 profit.

Well, the numbers don’t lie. That’s a lot of money to make. Yes, it was a $10,000 investment but it was a 300% return! This is how you make money. The saying “you have to spend money to make money” is the first thing ever business man and business woman knows. PPC is the perfect example.

The biggest thing to look at is whether or not you have a product with a decent profit margin. If you don’t, any advertising is tough. The next variable we need to take into consideration is the CPC. The cost per click is going to let us know if this is possible. If the most per click was $3 for the industry in the example above, PPC wouldn’t be profitable. As you see, it’s a science and not a guessing game. Guessing is expensive. Guessing loses our clients money.

The next step in pay per click optimization is looking at the conversation rate. A 3% conversion rate in the example above would yield results that would be out of the world. Huge numbers. The numbers we’d all like to see. The way to achieve a conversion rate above and beyond the industry average is to optimize the pay per click campaign. The way this is done is to remove keyword that are not converting, run ads move often during times that visitors purchase the most and be sure clients are being driven to the page on the website that converts on the highest level for the keyword. This is done through constantly monitoring and updating the campaign. Creating powerful landing page for specific keywords that have clear calls of action (COA) is also a very important step.

Remember, spending money to make money is necessary, but spend wisely. If you’d like help in creating a successful PPC campaign, contact us.

Before we begin, if you’re not sure what duplicate content is, it’s content or text that’s exactly (or for the most part) the same on multiple websites or multiple pages within a site. Google and the other search engines look down on this as you should be developing unique content that you’ve written yourself and also not be using the same content on multiple pages. Now we’ll get into the post to figure out what happens when someone copies your website.

Imitation is the greatest form of flattery, but I have to admit I’m not thrilled to find the OuterBox website has been copied… multiple times. From web design companies in other countires to whole pages of content, people have stolen our design, graphics and content in various forms. I couldn’t even believe my eyes when I realized a company from across the globe stole our entire website. They used the exact design just by saving all of our graphics and code and then using Photoshop (or paint possible) to change the language on a few of the buttons. Either way, it was our site destoryed to match another language and help another company sell. As frustrating as this is due to the fact that someone stole our hard work, there may be other complications as well above and beyond being very annoying.

Duplicate content can be an issue and it’s very tough to spot other websites from copying what you’ve done. Using a duplicate content checker program we search text we’ve written to see if other website also have the same content on their page. Another easy way to do this (and free) is to go to Google and search for a line or paragraph of your text within quotes. Example: “This is the text you’re checking to see if other sites stole”. The results will bring up any other pages that have this exact text in it. If other people stole your code it means Google may not realize that your content is unique and may not realize that you wrote it. We’ve found however that Google does try hard to figure out who the unique content belong to and they realize people do steal content. Our website for example has been hijacked many times but has not had a major impact at this point. It’s still something we watch our for and we are proactive in always having duplicate content removed.

What to do: Usually contating the website that copied your content and asking them to remove the stolen content will result in them taking it off. Sometimes website in other counties are less responsive, but it’s worth a shot. Another option is to contact the hosting company the website is on and file a complaint of a copyright violation. If done properly and they rule in your favor, they should shut the website down.

I recommend on a somewhat regular basis going through and looking for other site that may have copied yours or specific content. The most important pages will be your main landing pages and the pages that rank the best in the search engines. You want to be sure that people have not copied these. Remeber, as you grow people will try to copy you. Feel flattered, but also fight back! You wrote it and you deserve for it to only be on your website.

Lately we’ve been working on and developing multiple videos and rich media presentations for various applications and I felt I’d be beneficial to discuss some of the benefits video can bring to the table and what we’ve seen happening. I believe video is the best way to quickly educate a visitor on your service or product, but it also has a lot of value in other respects.

For many of who run (or advertise) eCommerce websites / online stores or even a serviced based business, it’s not always easy for the owners or partners to meet with each client and give your customers the warm feeling that you’re there for them and you genuinely care about them. Online video is the perfect way to say “hello”, introduce your company and build that personal connection. The personal touch may be a larger benefit to a service based business while product demo may be more powerful for the eCommerce industry.

Working with Germ Guardian on their most recent site launch we not only developed a custom eCommerce website, but also put together a rich media piece that incorporate a presentation and also has video embedded. The rich media piece has been used on their website but will also be featured on Cosco, Lowes, Walmart and other various outlets in which they sell. Within days of the launch we saw the presentation almost double their sales of the featured product. Why? Because a buyer wants to know what they are getting into. They want to lear all they can about the product and we need to make them excited!

Keeping a visitor on your website and engaging them in one of the toughest parts to developing any website and we’ve found that video make it much easier to accomplish that at a high level. Simply offering video on the homepage will often double the time a visitor may spend on that page and in the end increase your conversion rate. As we all know, in the end it’s about the conversion rate! Below are a few tips to consider when developing an online video:

• Be to the point. If the video drag on too long your visitor may lose interest. Say what you need to say or show what you need to show in order for someone to make the decision of buying from you or requesting more information. I believe product demo should be short while a company introduction or overview may be longer.
• Quality is Key. We’ve all seen the attempts at web video that look like they were shot on a web cam. If the video is not as professional or as high of quality as your products or services, don’t use it! Spending the money on professional video recording is the best money spent.
• Brand it well. When shoot and editing the video be sure to include contact information at the end, your website address and of course your logo. Use company colors throughout and be sure there is a call to action (purchasing, calling, filling out a quote request, etc.)
• Share it! Once your video is done it may have a powerful impact on social media sites, You Tube and all over the web. Don’t put the video on your website and no where else. You have it, show it!

Many clients ask about Web 2.0 features as they have heard this phrase before and of course, it sounds like the latest and greatest. In some ways, it is. Web 2.0 can be very complicated or can be basic, clean and easy. Our goal in using Web 2.0, especially within eCommerce design, may be a little different than some of the over-the-top Web 2.0 sites.

How Web 2.0 works in eCommerce design and development: When designing an eCommerce website we look at the user experience. The question we try to answer is “how could the user experience be easier and quicker?” The goal of any eCommerce site is to get a visitor from point A to point B (ordering). If Web 2.0 features are distracting than it can hurt your site and send visitors in the wrong direction. An interesting navigation is great, but would you rather a user play with a navigation for 5 mintutes or learn more about your products? Website visitors have a certain amount of time to purchase an the quicker you can get them through the order process the better! We often use Web 2.0 and AJAX to load content without the page reloading. This is one of the most effective ways to use these features to make the experience easier. When going from one tab to another, for example, the tabs content can reload but not the whole page. When options are choosen on a products (red shirt, green shirt) the product image can change or fade to the next color. These basic, but effective, Web 2.0 features will give you site the edge needed to boost sales.

Flash or Web 2.0? A lot of elements or interactivity that was acomplished through the use of Flash is now accomplish through Web 2.0 development. Sliding navigation, fading images, roating photos and interactive experiences can be developed without the use of Flash. What the benefit? One, Flash is not always installed on all computers. If a visitor does not have Flash installed those elements will not dispaly for the visitor. If your navigation is in Flash, you’ve just lost a customer. Web 2.0 features do not include 3rd party programs to run (Flash does) and it will also allow the search engines to easily read all of the content within your site. eCommerce Search engine optimization is one of our key services and we always want to be sure everything we develop will be found by the search engines.

If you’d like to see some Web 2.0 examples check out Moo Tools. This will show you some basic functions that Web 2.0 Javascript can accomplish: http://demos111.mootools.net/

I’m going to say no, but this doesn’t mean clean code doesn’t matter. It can make all the difference!

In my experience and research, both in witting this and reverse engineering hundreds of websites that rank, I’ve seen many top sites that do not pass validation perfectly (without any errors). Now this isn’t to say they are not fully CSS / XHTML driven websites. Many sites that are all CSS based may still fail W3C validation for one reason or another. For example using Google’s Website Optimizer will cause your site to fail validation sometimes.

The main difference in sites that have an advantge in code is they do not use many tables. It may not even mean they don’t have any, but that don’t have a bunch and especially not tables within tables. Looking at code and going line by line to be sure you’re using as little of code as possible is always going to be a benefit.

Why does Google or other search engines care? One, sites with clean code load faster. A faster loading site is going to give a better user experience. Remember, (always) Google wants to display websites that’ll be best for the user searching, in all aspects. Two, I believe Google thinks you probably have a more up-to-date, better developed website than someone with a mess of code. This seems to make sense and I like to think Google thinks logically sometimes (it helps me sleep at night.)

All in all, clean code matters. If you have a few W3C validation errors, life and rankings should go on. For fun try to validate some of the biggest sites. Almost none will pass.

Often when talking with potential clients they ask, “What are the main reasons eCommerce websites do not succeed?”. There are many variables, some which we (an eCommerce design company) can affect and some that are up to you, the client. Below we’ve outlined important issues you must consider.

1) Products You’re Selling
I’ve talked with people looking to build a website selling a small amount of strange products a wondered, “is there really a large enough marketing for these products”? This is the biggest decision of all when starting an online store. What should you sell? make sure you choose quality products that people want! Even if there are many other websites selling the product (like a name brand shoe), there is still a place for you if you market your website correctly. Make sure online users want to buy the products you’re selling!

2) Pricing
Most important of all! We’ve all heard the stories and seen the websites that we know are making millions and they look very amateur. Although amateur is never good, even at times these people succeed when offering LOW prices. Of course these sites would do even better if they had better design and a solid marketing strategy, but the idea is low prices will attract customers! This is the case in the retail market outside of the web, but even more important on the web when the next store is only a click away. Be sure you’re researched your competitors (or hired us to do it) and that your prices are competitive.

3) Marketing Plan
Be sure you’ve planned how you’re going to market your website. Without a strategy developed, you’ll never make it. Map it out and take time to execute the plan. And remember, if it does not work the first time, tweak it and continue to grow your ROI.

4) Search Engine Optimization
A big part of your marketing plan and business model should be eCommerce search engine optimization. To learn more about SEO, click the “eCommerce search engine optimization” the the previous sentence. The basic idea is moving you to the top of the search engines which allows search engine users to find your website when searching keywords related to your website.

5) Design / General Feel
Of course the look of your website is probably one of the biggest factors in whether or not you’ll be successful. We’ve all pulled up a website and as soon as it loaded hit the back arrow. Why? Because the website looked sketchy. Shady. Like they’ll steal your credit card number and you’ll never get your items. Even though they may be a legitimet company we all get worried when shopping online. The goal needs to be to build a big, strong, trusing brand and look for your online business.

6) Calls to Action
If you’re trying to get someone to add an item to their cart, make sure the button stands out! If you want them to call in, make sure your number is visible! Be sure you’re always telling the user where to go, what to do next and of course, pushing them towards a sale.

7) Content
A good amount of content will allow users to learn more about you and feel more comfortable shopping with you. Whether its an about us page or product details, you must inform your visitors!

8 ) Shipping
Shipping is tough to pay for. We all hate it. Who wants to buy a $35 item that cost $20 to ship? Even if $35 is a great price, it seems like you’re paying another $20 for nothing! Try your best to lower shipping prices and offer free shipping as much as possible. Let me stress that again, FREE shipping. (You’ll sell WAY more.)

9) Promotions
Run promotions! Give someone a reason to buy today! Even if you’re not offering a great deal, make it seem like it! I know many website who always have a 15% off sale. That’s because the set their price 15% higher and now always make their items seem like they are on sale. Easy enough.

10) Product Photos
This is a big one! As the old saying goes, “a picture is worth a thousand words”. If a visitor does not want to read multiple paragraphs they can learn about your product by looking at detailed photos. Be sure your users can zoom and see the details. If your product warrants multiple angles or a shot of the back, show it!

11) Have an edge!
Be unique. Something must make your company different. Whether your products are organic or you’re connected to a charity, let people know!

Recently we’ve spent some time researching aged domain names after finding a combination of tools that allowed us to pick up some good ones. A few of the domain purchased were ClevelandAgency.com and Designs2020.com . One of the tools I recommend using to find domain name age would be http://www.webconfs.com/domain-age.php

Running a search on this site will show you that ClevelandAgency.com is 9 years and 9 months old, while Designs2020.com is 8 years 6 months old (As of Sept. 2009). We also picked up CoolDJgear.com which is 8 years 6 months old. Now you may be thinking, how much did these cost? The answer would be the same as any other domain, new or with age. No one owned these so we purchased them through Name Secure (similar to Go Daddy only less expensive) and now we own these gems.

So, what’s the big deal? Well, someone owned these before us and for whatever reason, they never renewed them. What happened is Google saw these existed 8+ years ago and now still considers them to have “age”. Domains with age will typically rank above brand new domain names. Think about it…. would you rather visit a website that has been around for years or was created last week? Chances are the site created last week may not have the same wealth of information and as strong of a brand as the site (or company) that has been around for years. Whether you think this way or not, as of now, Google does. These old domain names make ranking higher much easier.

A few test show how valuable aged domain names are. You’ll see by looking at the few domains we listed above that we’ve added a few paragraphs of text and set up inexpensive hosting accounts for these sites. As of Sept. 2009 they are all just 1 page websites with a paragraph or 2 of text. Even though none of these rank for major keywords, with the minimal amount of content they have, they do rank.

Why does this matter? If you’re building a new site, the last thing you want to do is sit in the Google “Sandbox” after it’s developed. The Sandbox is known to hold websites and not let them rank (in basic terms) for an amount of time until they prove themselves. A brand new domain name is not going to rank. That’s just reality. We recommend trying to find a name that someone use to own, and now they don’t. You can even use the Wayback Machine to see what the website use to be. I believe a website that use to have a good amount of content and was possibility a respectible site will rank better than one that was just a landing page. In consulsion, take time and find an aged domain. You’ll results much quicker! (if you have to pay someone to find you one, do it!)